Why Brite:Bill

Better billing can start right now


So, if you’re a Service Provider you can start to engage with customers in meaningful and relevant ways using the most important document you send to your customers; the bill, and the richest data set you have; the billing data.

Mobile Telecoms Billing Research Report

Survey results show it's time to put the "Relationship" back into "Billing Relationship"

Download our Report

The problem with bills


Bills have a bad reputation; people dread receiving them, and they often bring little beyond bad news. Bad reputations are built on bad experiences, and for consumers, bills have always been either dull, depressing, confusing, or all of the above.

Business customers have the added headache of trying to decipher their organizations billing data — what departments are using what mobile services and how much does it all cost?

Few Service Providers have figured out that things could be so much better… because, frankly, billing can be better. After all, they're the only regular communication that customers receive and take notice of. When they are wrong, customers get mightily annoyed. When they are confusing or off-putting, they convey a poor impression of the people and companies that send them.

Bad bills kill good relationships.

Keep customers loyal


“Switching” is pretty hot right now. This isn't the latest dance craze — though customers are moving around with ever increasing freedom — and bad bills will make them move. Here are some numbers:

The Brite:Bill solution provides recommendations for individual customers and proactive care to combat churn.

"Sarah, we noticed you are using 15% more data than your plan limit. You can actually save $6 per month by switching to our Data Demon plan."

17% will leave after a single service mishap

40% will leave you after two blunders

28% will leave after a third mistake

85% of customers will leave due to bad customer service

Keep the call center sweet


Our research shows that your call centers get more calls about bills than just about anything else. We know that call centers are expensive to run, and that if there are billing errors to resolve you’ll typically swallow the cost just to keep your customers happy. But with clearer and more personalized bills customers are much less likely to pick up the phone. The bill itself answers the query.

Brite:Bill's clients have told us that we've helped them reduce inbound bill-related queries by up to 30%. This provides a return on investment within 12 months.

Let’s repeat that — less than 12 months for ROI.

Better billing without huge investment


We're not in the game of asking you to ditch your investment in your existing billing systems and processes. Our philosophy is to enhance what you have and make it really fit for the future. You’ve invested in systems and can’t afford to replace them? No problem. You see, we are in the business of presentation – and fabulous, elegant and engaging presentation at that.

So, if you’re a Service Provider you can start to engage with customers in meaningful and relevant ways using the most important document you send to your customers; the bill, and the richest data set you have; the billing data.

Better billing with 'light touch' integration


We take the headache out of bill improvement. If you expect a mammoth great “change management” consultancy engagement – we’re not the people to choose. In short, we make your bills better without complicated or time-consuming core billing system replacement.

The Brite:Bill solution provides recommendations for individual customers and proactive care to combat churn. Our cloud-based service provides a cost-effective solution, and we bring the design and creative know-how to help you say exactly what you want to say to each and every customer.

Our end game is to dramatically improve your bill presentation, flexibility and control, boosting customer engagement and increasing satisfaction.

We know that you want to be one of the best performers on industry performance indexes like:

  • Net Promoter Score (NPS)
  • Average cost to serve
  • ARPU growth
  • Low churn

That’s why we should chat.

Better design and user experience


We love good design. We’re a design-led company focused on the quality of customer experience management. We believe that the elegance and simplicity of great design should be applied to bills, and that's a big part of how we deliver value.

Brite:Bill gives you the ability to talk to customers in a more meaningful way. Our creative team helps you shape what to say, how to say it, and where to place key targeted messages and calls to action. Together, we make customer communications that are easier to understand and radically improve the customer experience of your brand.

Want to find out more? Get in Touch