Vodafone Ireland had a broad range of bill presentation challenges across all of their customer segments that they were determined to resolve.
eir (formerly eircom) wanted to provide a more cost-efficient service delivery for its growing customer base. Unclear or confusing bills can account for up to 40% of calls to call centers. Products and services were growing in number and complexity with a legacy core infrastructure which was inflexible, costly to change and with long response times.
Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years. The Brite:Bill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enabling dramatic improvements in the bill presentation. This allows Sprint to enhance customer experience across all channels through transparent, personalized and easy-to-understand billing communications.
Tele2 NL has committed its future to the Dutch market with their recent purchase of the 4G License and needed a self-care capability which would not only support its approximately 1 million current customers, but also the changing requirements of those who will join as the services expand.