This is a really interesting concept bill design done by a french design house UserStudio.
This service envisages a consumer uploading their bills to a 3rd party site however these are the sorts of insights that Brite:Bill advises our clients to explore.
- The customer is engaged with the analysis of their usage.
- They feel more empowered and therefore happier
- They feel their operator is being transparent.
The operator can deliver insight that uses behavioral science techniques that also benefit their aims :
- The customer is less likely to call the call center.
- Insight can be personalized and enhanced with suggested service or sales messages.
- This can help tackle issues such as “Big Bill” or “First Bill “