In the past, customers didn’t really have much choice as to how they received their bills. But now there is a greater expectation that billing information should be made available across channels and devices, just when it’s needed. However, delivering such information has been challenging.

In this short interview, Alan Coleman, CEO of Brite:Bill, argues that billing and other critical information can be delivered more easily across platforms if it is accessible. He outlines how Brite:Bill creates an ‘abstraction layer’ that allows information to be delivered in a much more customer-friendly manner with much less dependency on legacy platforms.