Tag Archives: CX

Three ways to show your customers more LOVE

  • by James Browne
  • February 14th, 2018

In an era where customers can influence whether a brand succeeds or not, it’s important to pay extra special attention […]


Brite:Bill Predicts: People power & robot power for CX in 2018

  • by James Browne
  • December 22nd, 2017

By Orla Power, Head of Marketing & Alan Coleman, CEO of Brite: Bill, An Amdocs company Based on key takeaways […]


Top 10 Turn offs – The billing blunders that really annoy customers

  • by James Browne
  • May 31st, 2017

Better billing is vital to reduce churn, deflect costly inbound billing queries, enhance the customer experience and improve overall customer […]


Billing – The elephant in the room for your CX

  • by James Browne
  • January 11th, 2017

It’s time to take the lumbering old elephant out of the billing room and replace with an altogether different animal […]


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