Tag Archives: customer experience

Five reasons behind onboarding relationship failures

  • by James Browne
  • May 17th, 2018

The first 90 days of a customer relationship are extremely important, so you have to get service right from day […]


What does your customer want?

  • by James Browne
  • November 30th, 2017

This might seem an obvious question for a communications service provider (CSP) to address in its billing communications, but too […]


Top 10 Turn offs – The billing blunders that really annoy customers

  • by James Browne
  • May 31st, 2017

Better billing is vital to reduce churn, deflect costly inbound billing queries, enhance the customer experience and improve overall customer […]


Billing – The elephant in the room for your CX

  • by James Browne
  • January 11th, 2017

It’s time to take the lumbering old elephant out of the billing room and replace with an altogether different animal […]


Brite:Bill Sponsors CEM in Telecoms North America, October 2016

  • by James Browne
  • October 21st, 2016

Brite:Bill is delighted to be sponsoring and speaking at the upcoming CEM in Telecoms North America, taking place 25th-27th October, 2016 […]


One lightbulb moment… now all is Brite

  • by James Browne
  • March 14th, 2016

BY SEAN GALLAGHER, SUNDAY INDO BUSINESS ON MARCH 13, 2016 Alan Coleman turned his frustration over confusing bills into a […]


Brite:Bill Announces New Global Head of Sales

  • by James Browne
  • March 11th, 2016

Dublin, Ireland, March 11, 2016: Leading billing communications platform provider, Brite:Bill, today announced that Aaron Fullen has joined as Global […]


Bad bills kill good relationships

  • by James Browne
  • February 12th, 2016

It can sometimes feel like the “love” that is shown to customers, through cool marketing campaigns, money saving price plans, […]


Billing and brand experience

  • by James Browne
  • June 27th, 2014

In the Q&A session following his presentation at the recent billing presentation workshop in London, David Brown of Brite:Bill talks […]


Collaboration: An Idea Whose Time Has Come?

  • by James Browne
  • February 13th, 2014

When Rick Levine, Christopher Locke, Doc Searls, and David Weinberger published The Cluetrain Manifesto in 1999, they unleashed an idea. […]


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