Tag Archives: Customer Experience Management

Brite:Bill recognized by CIOReview magazine as One of The 20 Most Promising CEM Solution Providers – 2017

  • by James Browne
  • July 14th, 2017

 Brite:Bill – Bills that Preserve Brand Promise CIOReview, June 30th 2017 An overcrowded service industry often portrays the picture of […]

Brite:Bill Sponsors CEM in Telecoms North America, October 2016

  • by James Browne
  • October 21st, 2016

Brite:Bill is delighted to be sponsoring and speaking at the upcoming CEM in Telecoms North America, taking place 25th-27th October, 2016 […]

Brite:Bill’s Alan Coleman: CSPs will gain from better Billing communications

  • by James Browne
  • July 14th, 2016

Billing has always been important but the focus has traditionally been on its utility to the communications service provider (CSP) […]

MWC16 Round-up: Trends on how the world’s largest Telcos are tackling key customer experience challenges

  • by James Browne
  • February 26th, 2016

The Brite:Bill team was busy at MWC16.  Here is a round-up of key findings around market trends and priorities based […]

“Don’t you know who I am?”

  • by James Browne
  • September 10th, 2015

Personalization is key in today’s customer-centric world Customers increasingly expect a personalized experience when they engage with brands. It’s no […]

Tackling customer experience for the Digital Lifestyle

  • by James Browne
  • June 25th, 2015

Fresh from attending Light Reading’s Big Telecom Event in Chicago, IL, Brite:Bill Creative Director, David Brown shares his thoughts following his […]

Bad bills kill great customer experiences – “Why Charlie churned”

  • by James Browne
  • May 28th, 2015

BLOG POST FEATURED IN VANILA+ Bad bills kill great customer experiences Why Charlie churned Meet my brother-in-law, Charlie. He is […]

Brite:Bill at Light Reading’s Big Telecom Event, 9-10 June

  • by James Browne
  • May 11th, 2015

Brite:Bill is delighted to be a Gold Sponsor of Light Reading’s Big Telecom Event in Chicago, IL, on the 9th & 10th […]


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