Tag Archives: CRM

Billing and churn: CSP and consumer perspectives

  • by James Browne
  • June 23rd, 2014

In this video Jeffrey Peel of Quadriga Consulting refers to two CSP and Consumer surveys conducted by Quadriga on behalf […]


Bad bills and consequences

  • by James Browne
  • June 16th, 2014

Based on feedback from a recent survey of communications service providers undertaken by BriteBill we would estimate that for the […]


Alan Coleman on Information Architecture

  • by James Browne
  • June 13th, 2014

  In this short video, recorded at the recent BriteBill billing presentation workshop in London, Alan Coleman, CEO of BriteBill, […]


Brite:Bill Named “Cool Vendor” by Leading Analyst Firm

  • by James Browne
  • May 12th, 2014

  Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing… Brite:Bill, a leading provider of bill presentation […]


Video: Billing and the Customer

  • by James Browne
  • February 18th, 2014

  In the past, customers didn’t really have much choice as to how they received their bills. But now there […]


Collaboration: An Idea Whose Time Has Come?

  • by James Browne
  • February 13th, 2014

When Rick Levine, Christopher Locke, Doc Searls, and David Weinberger published The Cluetrain Manifesto in 1999, they unleashed an idea. […]


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