Tag Archives: Billing

What does your customer want?

  • by James Browne
  • November 30th, 2017

This might seem an obvious question for a communications service provider (CSP) to address in its billing communications, but too […]

Billing – The elephant in the room for your CX

  • by James Browne
  • January 11th, 2017

It’s time to take the lumbering old elephant out of the billing room and replace with an altogether different animal […]

Telling it straight to customers

  • by James Browne
  • March 15th, 2016

Interview by Jeremy Cowan, Vanilla+ When I met Alan Coleman, CEO of Brite:Bill recently it was 12 months since we’d […]

One lightbulb moment… now all is Brite

  • by James Browne
  • March 14th, 2016

BY SEAN GALLAGHER, SUNDAY INDO BUSINESS ON MARCH 13, 2016 Alan Coleman turned his frustration over confusing bills into a […]

Brite:Bill Announces New Global Head of Sales

  • by James Browne
  • March 11th, 2016

Dublin, Ireland, March 11, 2016: Leading billing communications platform provider, Brite:Bill, today announced that Aaron Fullen has joined as Global […]

Bad bills kill great customer experiences – “Why Charlie churned”

  • by James Browne
  • May 28th, 2015

BLOG POST FEATURED IN VANILA+ Bad bills kill great customer experiences Why Charlie churned Meet my brother-in-law, Charlie. He is […]

Billing and brand experience

  • by James Browne
  • June 27th, 2014

In the Q&A session following his presentation at the recent billing presentation workshop in London, David Brown of Brite:Bill talks […]

Billing and churn: CSP and consumer perspectives

  • by James Browne
  • June 23rd, 2014

In this video Jeffrey Peel of Quadriga Consulting refers to two CSP and Consumer surveys conducted by Quadriga on behalf […]

Bad bills and consequences

  • by James Browne
  • June 16th, 2014

Based on feedback from a recent survey of communications service providers undertaken by BriteBill we would estimate that for the […]

Billing and customer relationships: new white paper

  • by James Browne
  • May 16th, 2014

A new White Paper from Brite:Bill has been published based on original survey research among CSPs and mobile users. The […]


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