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First impressions really do count for CSPs
Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if […]
New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75%
Retaining valuable customers is one of the biggest challenges service providers face today. TM Forum has just published a report […]
Customer satisfaction: There’s still room for improvement
Ease of billing and customer communication are still important topics for telecoms companies of all sizes. The recently published American […]
Top Tips for Making Onboarding a Honeymoon Period that Lasts
We recently wrote about how the onboarding phase is a crucial time that, if you don’t get right, can leave […]
Five reasons behind onboarding relationship failures
The first 90 days of a customer relationship are extremely important, so you have to get service right from day […]
MWC 2018: Same old themes, but the prospects are exciting
Alan Coleman, BriteBill’s CEO shares his impressions of this year’s MWC Snow, cold weather, flight cancellations: This year’s MWC certainly had […]
Will AI and analytics be the saviour of the customer experience?
Recently, there’s been a massive wave of hype gathering and encircling the technologies of artificial intelligence (AI), machine learning (ML) […]
Visit BriteBill at MWC18, Hall 3, Amdocs Stand 3G10
BriteBill, an Amdocs company is transforming the way telecom service providers present and manage billing communications. Senior executives from BriteBill […]
Three ways to show your customers more LOVE
In an era where customers can influence whether a brand succeeds or not, it’s important to pay extra special attention […]
CEM in Telecoms Global Summit: CSPs come together to share new ways in providing exceptional customer experience
David Brown, Creative Director & CX Lead at BriteBill shares his key takeaways from last week’s event. The Customer Experience […]
Founded in Dublin Ireland in 2010, BriteBill provides customer communications software which enhances the existing billing systems of Service Providers and greatly improves online interactivity.
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