Our latest news items

First impressions really do count for CSPs

  • by James Browne
  • June 29th, 2018

Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if […]

New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75%

  • by James Browne
  • June 14th, 2018

Retaining valuable customers is one of the biggest challenges service providers face today. TM Forum has just published a report […]

Customer satisfaction: There’s still room for improvement

  • by James Browne
  • June 8th, 2018

Ease of billing and customer communication are still important topics for telecoms companies of all sizes. The recently published American […]

Top Tips for Making Onboarding a Honeymoon Period that Lasts

  • by James Browne
  • May 31st, 2018

We recently wrote about how the onboarding phase is a crucial time that, if you don’t get right, can leave […]

Five reasons behind onboarding relationship failures

  • by James Browne
  • May 17th, 2018

The first 90 days of a customer relationship are extremely important, so you have to get service right from day […]

MWC 2018: Same old themes, but the prospects are exciting

  • by James Browne
  • March 21st, 2018

Alan Coleman, BriteBill’s CEO shares his impressions of this year’s MWC Snow, cold weather, flight cancellations: This year’s MWC certainly had […]

Will AI and analytics be the saviour of the customer experience?

  • by James Browne
  • March 8th, 2018

Recently, there’s been a massive wave of hype gathering and encircling the technologies of artificial intelligence (AI), machine learning (ML) […]

Visit BriteBill at MWC18, Hall 3, Amdocs Stand 3G10

  • by James Browne
  • February 19th, 2018

BriteBill, an Amdocs company is transforming the way telecom service providers present and manage billing communications. Senior executives from BriteBill […]

Three ways to show your customers more LOVE

  • by James Browne
  • February 14th, 2018

In an era where customers can influence whether a brand succeeds or not, it’s important to pay extra special attention […]

CEM in Telecoms Global Summit: CSPs come together to share new ways in providing exceptional customer experience

  • by James Browne
  • February 9th, 2018

David Brown, Creative Director & CX Lead at BriteBill shares his key takeaways from last week’s event. The Customer Experience […]