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Top Tips for Making Onboarding a Honeymoon Period that Lasts

  • by James Browne
  • May 31st, 2018

We recently wrote about how the onboarding phase is a crucial time that, if you don’t get right, can leave […]


Five reasons behind onboarding relationship failures

  • by James Browne
  • May 17th, 2018

The first 90 days of a customer relationship are extremely important, so you have to get service right from day […]


MWC 2018: Same old themes, but the prospects are exciting

  • by James Browne
  • March 21st, 2018

Alan Coleman, BriteBill’s CEO shares his impressions of this year’s MWC Snow, cold weather, flight cancellations: This year’s MWC certainly had […]


Will AI and analytics be the saviour of the customer experience?

  • by James Browne
  • March 8th, 2018

Recently, there’s been a massive wave of hype gathering and encircling the technologies of artificial intelligence (AI), machine learning (ML) […]


Visit BriteBill at MWC18, Hall 3, Amdocs Stand 3G10

  • by James Browne
  • February 19th, 2018

BriteBill, an Amdocs company is transforming the way telecom service providers present and manage billing communications. Senior executives from BriteBill […]


Three ways to show your customers more LOVE

  • by James Browne
  • February 14th, 2018

In an era where customers can influence whether a brand succeeds or not, it’s important to pay extra special attention […]


CEM in Telecoms Global Summit: CSPs come together to share new ways in providing exceptional customer experience

  • by James Browne
  • February 9th, 2018

David Brown, Creative Director & CX Lead at BriteBill shares his key takeaways from last week’s event. The Customer Experience […]


Brite:Bill Predicts: People power & robot power for CX in 2018

  • by James Browne
  • December 22nd, 2017

By Orla Power, Head of Marketing & Alan Coleman, CEO of Brite: Bill, An Amdocs company Based on key takeaways […]


What does your customer want?

  • by James Browne
  • November 30th, 2017

This might seem an obvious question for a communications service provider (CSP) to address in its billing communications, but too […]


Brite:Bill study finds that Communications Service Providers (CSPs) are failing to address Generation Z

  • by James Browne
  • November 23rd, 2017

We surveyed over 3,200 mobile phone users to explore consumer perceptions of telecoms billing. Findings indicated that billing in the […]