Billing has always been important but the focus has traditionally been on its utility to the communications service provider (CSP) and not on the way it impacted customers. Now though, Alan Coleman, the chief executive of Brite:Bill, tells VanillaPlus, CSPs are waking up to the benefits of providing better customer experiences through telecoms billing.

See full interview: VanillaPlus Magazine June – July 2016

Brite:Bill's Alan Coleman - CEM