Brite:Bill is delighted to be sponsoring and speaking at the CEM in Telecoms North America, taking place 24th-26th October, 2017 in Atlanta.

Join us along with 100+ of your peers from leading industry telcos such as Comcast, Sprint, T-Mobile, Orange and more, and learn how to digitally transform your organization and generate a culture of enterprise-wide continuous CEM improvement.

Hear Brite:Bill’s Orla Power present on Wednesday, 25th October at 09:30am:

Orla Power, Head of Marketing, Brite:Bill

Orla Power, Head of Marketing, Brite:Bill

Service providers have sophisticated means to identify and even anticipate customer behavior – particularly, the habits and behavior of younger Gen Y and Z customers. This talk shows how you can use that information to:

  • Transform the most read communication, the bill, from just a boring demand for payment into an engaging communication that shows the value your customers receive
  • Converse with customers accordingly, like you know, and care, about them
  • Deflect costly inbound billing queries to the call center, improving overall satisfaction and reducing churn caused by bad billing experiences
  • Greatly improve the CX of your brand

The event is shaping up to be the premier meeting place for customer experience leaders to connect and shape the future of the telecoms industry.

We hope to see you there!