BriteBill 6.1. spotlights the digital bill, usability enhancements and containerization, taking the billing experience to a whole new level.
Our goal is to enhance the bill until it reaches its full potential for service providers and customers alike. And nowhere is that more visible than in our rapid introduction of innovative billing features. Just a few short months ago we released BriteBill 6.0, and now we’re excited to share with you our newest release – BriteBill 6.1.
Digital Bill Acceleration
As digital continues to dominate every aspect of communications, it’s crucial that service providers give their customers what they want – quick digital access to easily understood bills.
To meet this growing need, we’ve redesigned the application programming interface (API) to not only expedite and simplify digital bill development, but also to reduce the amount of data flowing through the API. This enables you to improve performance and gives your customers faster page loading. For example, when a customer scrolls through their digital bill, only the data visible on the screen will be downloaded. And that’s not all. We’ve made it easier to customize the structure of the data to match the required output. By simply abstracting logic from the presentation layer, customization is quickly accomplished.
With BriteBill 6.1 Digital Bill Acceleration, you have the power to take the digital billing experience to the next level.
Your goals and milestones need to be met efficiently and effectively, and to do that you need software and procedures that speed the process. Our usability enhancements have been designed to simplify, expedite and display the information that you need.
One of the key BriteBill presentment channels is email and it serves as an ideal means for presenting the bill information in snippets, with the most relevant information first and with additional detail added with every click of the customer. BriteBill enables personalised messaging about key bill events – such as overages – thus also deflecting many calls from customer care.
In addition to call deflection, the placement of personalised messaging in the email (and other) channels also allows the creation of demand for other products and services, and the ability to guide consumers into your app or online portal via HTTP links under images and messaging. This messaging and its click-through rate engagement can be monitored today using standard 3rd party tooling.
Our new email reporting enables you to see how many of your email customers receive personalised content in the “live” or “active” panels to help you better understand how well you are using these powerful messaging tools. This mirrors the reporting already available for the paper channel – ensuring the reports are easy to understand and comparable.
Drag and Drop Decisions
Up to now, when you needed to change a “decision” and move a rule from one branch to another, the rule needed to be deleted and recreated elsewhere. This is relatively complex and can be subject to errors.
BriteBill 6.1 introduces Drag and Drop capability for decisions, enabling you to simply modify existing decisions quickly and with less effort – whilst minimizing errors. Simply dragging and dropping rules from one branch to another removes all the risk – keeping the rule intact.
It is critically important that messages and campaigns deliver high quality user experiences – every time. Brands require persistence and consistency in the presentment of this messaging. A huge amount of store is placed in correct choice of typefaces and font styles. Previously, it was quite difficult to review the message formatting of earlier communications.
In BriteBill 6.1 we have provided users with the ability to open an older version of the message previously sent and hover over the text to know what was previously used. The format can then be applied to the new message, ensuring the style, look and feel remains consistent across bill cycles. In addition, the message details report has been enhanced, enabling you to quickly know what text was used and in what message for fast and simple auditing of messages across versions.
Billings Operations Search
Today when a billing ops user searches for a particular invoice, a set of information is returned when the invoice is located. In BriteBill 6.1 we’ve enhanced the search results to include the bill run status, the invoice status, and the content version number.
This enables a user, that is spot-checking invoices as part of the QA process, to quickly see whether a promotional message in the working version was displayed. They’ll also have the information needed to know whether the bill run and particular invoice were processed correctly, expediting corrective troubleshooting measures.
Amdocs is fully committed to microservices to enable customers to rapidly deploy new functionalities in today’s and tomorrow’s world. This ambition and insistence to innovate through microservices sets us apart from our competition.
To leapfrog the competition, the continuous delivery of software is key. Microservices, a software development approach, encourages the creation of autonomous software modules for core functionalities in products, which can be easily combined with other microservices to create new functionality. And when unnecessary functionality is present, the microservices architecture enables it to be quickly ‘switched off’, expediting software deployment and new functionality development.
With the release of BriteBill 6.1, we’ve concluded phase one of our journey towards a microservices architecture. In this phase we packaged our product release artifacts into Docker containers.
Our microservices journey has just begun and we’re committed to this transition and its inherent benefits for our customers, such as continuous deployments, reduced troubleshooting time and expedited development through DevOps.
See how we can help you create a better billing experience, improve customer loyalty, reduce costly calls to care and increase Net Promoter Score (NPS).