On May 8 Brite:Bill will be holding a special billing relationship workshop, specially designed for service providers that want to know more about billing and customer engagement.

We’re holding the event right in the heart of London’s thriving Tech City area – in the fabulous Hoxton Hotel on Great Eastern Street.  The hotel has become centre-piece of the astonishing renaissance of this part of East London – now the home to dozens of technology start-ups and tech gorillas. We thought it was a fitting location for our workshop – a great place to talk tech business but also unwind in what has become a vibrant hot-spot of London.

Contact if you’d like to attend.

The purpose of the day is simple: to let us get to know you a bit better, and for us to collectively focus on how to make billing best-of-breed. The event will be relaxed, informal and fun – and we’ll treat you to some great food, chat and London’s bustling East End.

We can only accommodate around 20-30 guests on the day but we promise a series of stimulating discussions and presentations. If you can stay overnight we are planning to have dinner and drinks in a very special eatery just strolling distance from the hotel in London’s Shoreditch area.


9.30am – 10.00am      Registration and coffee

10.00am – 10.15am    Introduction: layout of the day along with an introduction to the speakers
Alan Coleman, Brite:Bill CEO

10.15am – 10.45am    CSP billing research highlights: insights into current billing and customer service issues facing CSPs
Jeffrey Peel, Quadriga Consulting & Alan Coleman, Brite:Bill CEO

10.45am – 11.15am    The challenges facing operators: an overview of the challenges facing operators as they aim for a new wave of customer experience improvements
Adrian Baschnonga, Lead Analyst Global Telecommunications, EY

11.15am – 11.30am    Q&A/discussion

11.30am – 12.00pm    Refreshments and product demos

12.00pm – 12.30pm    Optimising design’s power to influence behaviour
Andrew Boag, Information Design Consultant

12.30pm – 1.00pm      Building the billing relationship: a look at CSP bill presentation challenges, and solutions
David Brown, Brite:Bill Creative Director

1.00pm – 1.15pm        Q&A/discussion

1.15pm – 2.15pm        Lunch

2.15pm – 2.45pm        Technology: enabling a flexible presentation layer
Jim Hannon, Brite:Bill CTO

2.45pm – 3.15pm        Case study: a CSP will outline how it’s working to improve the billing experience for customers
Stephen Ruschitzko, Vice President Customer Care, UPC Ireland

3.15pm – 3.45pm        Refreshments

3.45pm – 4.45pm        Discussion: round table reaction to the day’s session
Chaired by Jeffrey Peel, Managing Director Quadriga Consulting

4.45pm – 5.00pm        Summary: the day’s sessions and key points of discussion
Alan Coleman, Brite:Bill CEO

5.00pm            Delegates depart for hotels

6.00pm – 10:00pm      Drinks reception and dinner

Speaker Profiles:

Adrian Baschnonga, Lead Analyst – Global Telecommunications, EY

Adrian develops thought leadership on a range of industry topics, while also advising clients on sector-specific issues. Before joining EY, Adrian was European Telecoms Analyst at IHS Global Insight, having previously worked for Informa Telecoms & Media.

Andrew Boag
Information design consultant

Andrew Boag is an information design and communications consultant. He graduated in Typography from the University of Reading, and from 1985–1990 he taught and researched in that department. From 1990–1993 he was Special Projects Manager at Monotype Typography. And from 1993–2013 he built the information design business BoagMcCann Ltd.

David Brown
Brite:Bill Creative Director

David specialises in best practice information design, UX and plain language writing. He is an award winning designer with over eight years experience improving online and offline customer communications for organisations across the utility, financial, telco, automotive and public sectors.

Alan Coleman
Brite:Bill Co-founder/CEO

Alan Coleman is the founder and CEO of Brite:Bill. Before establishing the company he was Alliance Sales Director for the Products Operating Group in EMEA at Accenture. Prior to joining Accenture in 2002, Alan held a senior business development role with Macalla Software, a technology startup. He began his career with Morgan Stanley investment bank in London and is a graduate of University College Dublin (UCD) and Michael Smurfit School of Business with an undergraduate degree in Computer Science and a Masters in Business Studies. Alan has spent the last 4 years developing an award winning company specializing in customer communication. Through this he is helping implement the infrastructure needed to create positive experiences between Service Providers and their customers.

Jim Hannon,
Brite:Bill Co-Founder/CTO

Jim Hannon is co-founder and Chief Technical Officer of Brite:Bill. He has held a number of senior technical roles in product development, including most recently as Chief Technical Architect with the broadcasting company Radio Telefís Éireann (RTÉ). Prior to joining RTÉ, Jim was Product Architect with Polarlake, a financial middleware product vendor which he joined from Macalla Software where he was Technical Architect. Jim has a degree in Computer Engineering and Mathematics from Trinity College Dublin. Understanding the technical architecture and dynamics of E-billing is allowing Jim to oversee advancements in billing technology and how these can aid CSPs in managing their customers.

Jeffrey Peel, Managing Director Quadriga Consulting

Jeffrey has worked in technology marketing and market research for most of his career – holding client-side roles at BICC Data Networks, 3Com and Amacis, the CRM software firm now part of Oracle.  Jeff has been an independent marketing consultant for over 12 years and specialises in supporting software firms and professional services organisations with a strong CRM or customer engagement focus. He is the author of CRM Redefined (Digital Press, Boston).  He has a degree in Economics and post-graduate qualifications in Law and market research

Stephen Ruschitzko
VP Customer Care UPC Ireland

Stephen is the Vice President of Customer Care in UPC. He has held a number of positions throughout his time at UPC including Director of Customer Care and Head of Customer Operations. Serving for more than 11 years, Stephen has played a key role in optimising relations between UPC and its customers.

Contact if you’d like to attend.