Monthly Archives: June 2018

First impressions really do count for CSPs

  • by James Browne
  • June 29th, 2018

Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if […]


New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75%

  • by James Browne
  • June 14th, 2018

Retaining valuable customers is one of the biggest challenges service providers face today. TM Forum has just published a report […]


Customer satisfaction: There’s still room for improvement

  • by James Browne
  • June 8th, 2018

Ease of billing and customer communication are still important topics for telecoms companies of all sizes. The recently published American […]