Monthly Archives: November 2017

What does your customer want?

  • by James Browne
  • November 30th, 2017

This might seem an obvious question for a communications service provider (CSP) to address in its billing communications, but too […]

Brite:Bill study finds that Communications Service Providers (CSPs) are failing to address Generation Z

  • by James Browne
  • November 23rd, 2017

We surveyed over 3,200 mobile phone users to explore consumer perceptions of telecoms billing. Findings indicated that billing in the […]