Monthly Archives: June 2014

Billing: new customer understanding

  • by James Browne
  • June 30th, 2014

Jeff Peel of Quadriga Consulting Ltd chairs panel session at Brite:Bill Billing Presentation Workshop in London – with Alan Coleman […]

Billing and brand experience

  • by James Browne
  • June 27th, 2014

In the Q&A session following his presentation at the recent billing presentation workshop in London, David Brown of Brite:Bill talks […]

Npower shows that billing is a core business process

  • by James Browne
  • June 24th, 2014

Billing is often considered a non-core business activity – something that needs to be done, but hardly a big deal. […]

Billing and churn: CSP and consumer perspectives

  • by James Browne
  • June 23rd, 2014

In this video Jeffrey Peel of Quadriga Consulting refers to two CSP and Consumer surveys conducted by Quadriga on behalf […]

Bad bills and consequences

  • by James Browne
  • June 16th, 2014

Based on feedback from a recent survey of communications service providers undertaken by BriteBill we would estimate that for the […]

Alan Coleman on Information Architecture

  • by James Browne
  • June 13th, 2014

  In this short video, recorded at the recent BriteBill billing presentation workshop in London, Alan Coleman, CEO of BriteBill, […]

Can customers adopt new services if they don’t understand their bills?

  • by James Browne
  • June 11th, 2014

Adrian Baschnonga is Senior Global Telecommunications Analyst at EY. At Brite:Bill’s recent workshop in London’s Tech City, Adrian presented highlights from a […]