Monthly Archives: February 2014

Video: Billing and the Customer

  • by James Browne
  • February 18th, 2014

  In the past, customers didn’t really have much choice as to how they received their bills. But now there […]

Collaboration: An Idea Whose Time Has Come?

  • by James Browne
  • February 13th, 2014

When Rick Levine, Christopher Locke, Doc Searls, and David Weinberger published The Cluetrain Manifesto in 1999, they unleashed an idea. […]

Video: Billing and Transformation

  • by James Browne
  • February 5th, 2014

In this short video, I ask Alan Coleman, CEO of Brite:Bill, how a billing presentation layer can help operators achieve […]

Trend or Truism? Customer Care in 2014

  • by James Browne
  • February 3rd, 2014

A few weeks ago, a Customer Service analyst at Forrester predicted a series of “trends” in customer service for 2014. […]