Monthly Archives: July 2012

Social Customer Service (infographic) – the impact on eBilling

  • by James Browne
  • July 9th, 2012

I came across this fascinating infographic recently which really drove home the changing face of customer care and the impact […]

What a bill should say…

  • by James Browne
  • July 3rd, 2012

Bills, not unsurprisingly, have a terrible reputation! They are are undoubtedly the most unwelcome of all correspondence we receive. The truth is that […]