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How service providers can shed light on a customer experience blackspot
The bill – often dreaded and many times unread, continues to be a customer experience blackspot. Since it’s the most […]
New study reveals service providers need to pick up innovation pace
To survive in today’s hyper-competitive communications and media environment, service providers need to innovate faster than ever before. We recently […]
Innovation – the race is on
Borne from a pioneering spirit, the communications industry has always been innovative, and it continues to make a significant impact […]
Measuring satisfaction at customer journey milestones
Determining the return on investment (ROI) of customer experience initiatives is important, as discussed in the first instalment of this […]
Can you put an ROI on customer experience?
The TM Forum recently found that service providers who improve their net promoter score (NPS) were rewarded with a reduction […]
The road to delivering personalized experiences begins with data
It’s a well-known fact that customers, regardless of the industry, expect you to know them. They not only want, but […]
Bringing the personal touch back to customer communications
In a crowded market, communicating with customers in a personal and relevant manner is more important than ever. This means […]
First impressions really do count for CSPs
Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if […]
New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75%
Retaining valuable customers is one of the biggest challenges service providers face today. TM Forum has just published a report […]
Customer satisfaction: There’s still room for improvement
Ease of billing and customer communication are still important topics for telecoms companies of all sizes. The recently published American […]
Founded in Dublin Ireland in 2010, BriteBill provides customer communications software which enhances the existing billing systems of Service Providers and greatly improves online interactivity.
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