Our latest news items

BriteBill Spark: What Do Service Providers Expect from a Modern Billing Experience Tool?

  • by Csaba Kiss Kallo
  • December 16th, 2020

Customer attention is gold in our age of information overload. And especially with the 5G era now upon us, communications […]

BriteBill 6.2: Digital Customer Engagement Through the Bill in the Remote Living Era

  • by Csaba Kiss Kallo
  • June 4th, 2020

In our age of information overload, exacerbated by the “remote living effect” of the pandemic situation, effective digital customer engagement […]

BriteBill 6.1 takes the billing experience to a whole new level

  • by Csaba Kiss Kallo
  • December 5th, 2019

BriteBill 6.1. spotlights the digital bill, usability enhancements and containerization, taking the billing experience to a whole new level. Our […]

Three CX tips you don’t want to miss

  • by James Browne
  • October 31st, 2019

Three things we learned at CEM for Telecoms Europe After the success of previous years’ Customer Experience Management (CEM) for […]

Give your bills a new lease on life with BriteBill 6.0

  • by James Browne
  • September 20th, 2019

Are your bills still artifacts from the 1990s that are difficult to understand and result in costly calls to care? […]

How service providers can shed light on a customer experience blackspot

  • by James Browne
  • October 26th, 2018

The bill – often dreaded and many times unread, continues to be a customer experience blackspot. Since it’s the most […]

New study reveals service providers need to pick up innovation pace

  • by James Browne
  • October 11th, 2018

To survive in today’s hyper-competitive communications and media environment, service providers need to innovate faster than ever before. We recently […]

Innovation – the race is on

  • by James Browne
  • October 5th, 2018

Borne from a pioneering spirit, the communications industry has always been innovative, and it continues to make a significant impact […]

Measuring satisfaction at customer journey milestones

  • by James Browne
  • August 30th, 2018

Determining the return on investment (ROI) of customer experience initiatives is important, as discussed in the first instalment of this […]

Can you put an ROI on customer experience?

  • by James Browne
  • August 16th, 2018

The TM Forum recently found that service providers who improve their net promoter score (NPS) were rewarded with a reduction […]