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Can you put an ROI on customer experience?
The TM Forum recently found that service providers who improve their net promoter score (NPS) were rewarded with a reduction […]
The road to delivering personalized experiences begins with data
It’s a well-known fact that customers, regardless of the industry, expect you to know them. They not only want, but […]
Bringing the personal touch back to customer communications
In a crowded market, communicating with customers in a personal and relevant manner is more important than ever. This means […]
First impressions really do count for CSPs
Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if […]
New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75%
Retaining valuable customers is one of the biggest challenges service providers face today. TM Forum has just published a report […]
Customer satisfaction: There’s still room for improvement
Ease of billing and customer communication are still important topics for telecoms companies of all sizes. The recently published American […]
Top Tips for Making Onboarding a Honeymoon Period that Lasts
We recently wrote about how the onboarding phase is a crucial time that, if you don’t get right, can leave […]
Five reasons behind onboarding relationship failures
The first 90 days of a customer relationship are extremely important, so you have to get service right from day […]
MWC 2018: Same old themes, but the prospects are exciting
Alan Coleman, BriteBill’s CEO shares his impressions of this year’s MWC Snow, cold weather, flight cancellations: This year’s MWC certainly had […]
Will AI and analytics be the saviour of the customer experience?
Recently, there’s been a massive wave of hype gathering and encircling the technologies of artificial intelligence (AI), machine learning (ML) […]
Founded in Dublin Ireland in 2010, BriteBill provides customer communications software which enhances the existing billing systems of Service Providers and greatly improves online interactivity.
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