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Customer attention is gold in our age of information overload. And especially with the 5G era now upon us, communications […]
In our age of information overload, exacerbated by the “remote living effect” of the pandemic situation, effective digital customer engagement […]
BriteBill 6.1. spotlights the digital bill, usability enhancements and containerization, taking the billing experience to a whole new level. Our […]
Three things we learned at CEM for Telecoms Europe After the success of previous years’ Customer Experience Management (CEM) for […]
Are your bills still artifacts from the 1990s that are difficult to understand and result in costly calls to care? […]
The bill – often dreaded and many times unread, continues to be a customer experience blackspot. Since it’s the most […]
To survive in today’s hyper-competitive communications and media environment, service providers need to innovate faster than ever before. We recently […]
Borne from a pioneering spirit, the communications industry has always been innovative, and it continues to make a significant impact […]
Determining the return on investment (ROI) of customer experience initiatives is important, as discussed in the first instalment of this […]
The TM Forum recently found that service providers who improve their net promoter score (NPS) were rewarded with a reduction […]