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BriteBill Spark: What Do Service Providers Expect from a Modern Billing Experience Tool?
Customer attention is gold in our age of information overload. And especially with the 5G era now upon us, communications […]
BriteBill 6.2: Digital Customer Engagement Through the Bill in the Remote Living Era
In our age of information overload, exacerbated by the “remote living effect” of the pandemic situation, effective digital customer engagement […]
BriteBill 6.1 takes the billing experience to a whole new level
BriteBill 6.1. spotlights the digital bill, usability enhancements and containerization, taking the billing experience to a whole new level. Our […]
Three CX tips you don’t want to miss
Three things we learned at CEM for Telecoms Europe After the success of previous years’ Customer Experience Management (CEM) for […]
Give your bills a new lease on life with BriteBill 6.0
Are your bills still artifacts from the 1990s that are difficult to understand and result in costly calls to care? […]
How service providers can shed light on a customer experience blackspot
The bill – often dreaded and many times unread, continues to be a customer experience blackspot. Since it’s the most […]
New study reveals service providers need to pick up innovation pace
To survive in today’s hyper-competitive communications and media environment, service providers need to innovate faster than ever before. We recently […]
Innovation – the race is on
Borne from a pioneering spirit, the communications industry has always been innovative, and it continues to make a significant impact […]
Measuring satisfaction at customer journey milestones
Determining the return on investment (ROI) of customer experience initiatives is important, as discussed in the first instalment of this […]
Can you put an ROI on customer experience?
The TM Forum recently found that service providers who improve their net promoter score (NPS) were rewarded with a reduction […]
Founded in Dublin Ireland in 2010, BriteBill provides customer communications software which enhances the existing billing systems of Service Providers and greatly improves online interactivity.
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