Telecoms
The Brite:Bill Bill Presentation and Payment platform is the next generation of EBPP. It enables telcos to move away from the constraints of legacy billing systems and to really engage with customers. The platform helps telecom companies improve some of the most important industry KPIs:
- Net promoter scores
- Average cost to serve
- ARPU growth
- Churn
Companies are recognising that bills, a recurring customer touch point, are central to all initiatives to improve the quality of engagement. Currently, due to the challenges of legacy technology, unclear or confusing bills account for up to 60% of calls to call centres. Brite:Bill offers an approach that can reduce that overhead and enable communications to be dynamic, personalised and interactive.
It is no longer necessary to implement core billing system replacement before being able to drastically improve bill presentment and analysis. Brite:Bill provides an entirely new customer experience without changing core legacy.
“Enterprises that offer EBPP must also offer value-added customer services at the bill site if they expect to build customer loyalty and continued usage” Gartner
Telecom benefits
- Reduce and eliminate print and postage costs
- Reduce customer service costs
- Increase sales
- Reduce bill-related call centre queries
- Reduce call centre query resolution time
- Improve cash flow
- Grow customer service and loyalty
Consumer benefits
- Convenient
- Easy to use
- Immediate self-care
- Improved financial control
Case Studies
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Three Mobile
3 adopts brite:bill interactive billing to reduce costs and improve customer experience ...
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GetitKeepit, Ireland
GetitKeepit.com was launched in March 2010 as a free online portal designed ...